ANSWERS TO FREQUENTLY ASKED QUESTIONS

We include these programs in your Aetna Health Plan benefits at no extra cost.

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In very rare situations, a provider may refer you for additional tests or providers, which could include copays or deductibles. Please contact Aetna at the phone number on your ID card if you have specific questions.

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Anyone with Aetna coverage and their dependents over 18 are eligible. To qualify, you'll need to take a quick health quiz. If you qualify, we'll match you to a program based on your health risks, symptoms, needs and preferences.

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If you don’t qualify, that could be a good thing. It means you don’t have the health risks that the program addresses.

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Other times, we may recommend a higher level of care than what is provided by Aetna Personal Health Solutions programs.

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Yes. We encourage you to select more than one health goal. You may not enroll in more than one program per health goal.

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Yes. Spanish is available with most programs. When you take the health quiz, we will show you which programs are offered in other languages.

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Please call 844-492-0523 (TTY:711) or email support@AetnaPersonalHealthSolutions.com if you are looking for languages other than Spanish.

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Yes. Most programs are also accessible on a computer or laptop.

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